Transparency data

Corporate scorecard summary 2021 - 2022

Updated 3 May 2024

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This publication is available at https://www.gov.uk/government/publications/insolvency-service-corporate-scorecard-summaries/corporate-scorecard-summary-2021-2022

1. Corporate scorecard summary page 2021-2022

These tables show cumulative performance for the following measures.

1.1 Activity Drivers: Key Volumes

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Redundancy Payment Claims from individuals (RP1 forms) Application numbers 11,390 19,522 32,118 44,895
Debt Relief Order (DRO) applications Application numbers 4,374 10,109 16,015 22,710
Director Conduct Reports (sifted in) Report numbers 1,054 2,534 4,325 6,340
Bankruptcy Orders (debtor applications and creditor petitions) Case numbers 2,307 4,194 5,887 7,720
Compulsory Liquidation Winding Up Orders Case numbers 102 212 359 704

1.2 Supporting those in financial distress

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Debt relief orders determined within 48 hours Percentage 99% 99% 99% 99%
Bankruptcy orders sought by individuals made within 2 working days Percentage 98% 98% 98% 98%
Average processing time for redundancy payments claims Number of days 11.9 11.3 12.0 12.0

1.3 Tackling financial wrongdoing

Enforcement Outcomes

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Civil and criminal company director disqualifications obtained Defendant numbers 208 396 579 802
Civil and criminal company director Disqualification tariff Average years 5.3 5.4 5.7 5.8
Defendants convicted of criminal offences Defendant numbers 50 78 101 126
Criminal offence sentence: Unpaid Work Total hours 1,730 hrs 4,345 hrs 5,635 hrs 6,235 hrs
Criminal offence sentence: Imprisonment (incl. suspended) Total months 637 819 1,042 1,114
Criminal offence sentence: Confiscation Order Monetary value £278,273 £329,724 £471,992 £695,473
Criminal offence sentence: Rehabilitation Order Total days 102 122 182 202
Live company investigations completed Case numbers 27 63 121 167
Winding up orders as a result of live company investigation Volume 8 20 29 47
Bankruptcy restrictions obtained Defendant numbers 64 144 235 314
Bankruptcy restriction tariff Average years 4.7 4.8 4.9 5.1

Over 50% of allegations made against disqualified directors were related to:

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Unfair treatment of the crown Allegation Numbers 100 179 244 296
COVID-19 financial support scheme abuse Allegation Numbers 4 29 69 140

Note that directors may have multiple allegations made against them, and will be counted once for each allegation.

Work in progress: Identified for Investigation

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Company cases identified for investigation (civil director disqualification) Case numbers 389 674 1,469 2,338
Cases identified for criminal investigation Case numbers 13 46 110 131
Companies identified for Live investigations under Companies Act 1985 Case numbers 57 113 190 234
Bankruptcy restriction cases identified for investigation Defendant numbers 204 329 576 777

Work in progress: Under Investigation

Measure title Units As at 30 Jun 2021 As at 30 Sep 2021 As at 31 Dec 2021 As at 31 Mar 2022
Company cases under investigation (civil director disqualification) Case numbers 883 945 1,029 915
Cases under criminal investigation Case numbers 134 136 140 147
Live companies under investigation (Companies Act 1985) Case numbers 61 57 61 47
Bankruptcy restriction defendants under investigation Defendant numbers 303 276 282 274

Work in progress: Post Investigation Enforcement Action

Measure title Units As at 30 Jun 2021 As at 30 Sep 2021 As at 31 Dec 2021 As at 31 Mar 2022
Civil company defendants post investigation / in Enforcement action (director disqualifications) Defendant numbers 572 561 590 682
Criminal defendants post investigation / in Enforcement action Defendant numbers 213 216 194 207
Live companies post investigation / in Enforcement action Case numbers 25 27 39 35
Bankruptcy restriction defendants post investigation / in Enforcement action Defendant numbers 55 66 63 70

Work in progress: Concluded

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Company case investigations for civil director disqualifications concluded Case numbers 202 424 628 843
Criminal case investigations concluded Case numbers 48 79 112 143
Live company investigations under Companies Act 1985 concluded Case numbers 27 63 121 167
Bankruptcy restriction investigations concluded Defendant numbers 78 176 249 304

1.4 Customer Service

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Distributions made Monetary value £9.5m £16.4m £23.6m £32.7m
Time in Queue: calls to the agency enquiry lines answered within two minutes Percentage 94% 97% 97% 97%
Service Level: calls to agency enquiry lines that are successfully answered Percentage 96% 96% 94% 94%
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