Transparency data

Corporate scorecard summary 2020 - 2021

Updated 31 January 2024

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This publication is available at https://www.gov.uk/government/publications/insolvency-service-corporate-scorecard-summaries/corporate-scorecard-summary-2020-2021

1. Corporate scorecard summary 2020-2021 (cumulative year to date performance)

These tables show actual year to date cumulative performance for the following measures.

1.1 Activity Drivers: Key Volumes

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Redundancy Payment Claims from individuals (RP1 forms) Application numbers 29,775 59,464 76,305 96,219
Debt Relief Order (DRO) applications Application numbers 4,858 9,468 13,729 17,938
Director Conduct Reports (sifted in) Report numbers 2,469 3,896 5,221 6,264
Bankruptcy Orders (debtor applications and creditor petitions) Case numbers 2,441 5,225 8,067 10,843
Compulsory Liquidation Winding Up Orders Case numbers 206 509 658 764

1.2 Supporting those in financial distress

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Debt relief orders determined within 48 hours Percentage 99% 99% 99% 99%
Bankruptcy orders sought by individuals made within 2 working days Percentage 98% 99% 97% 97%
Average processing time for redundancy payments claims Number of days 12.8 13.2 13.7 12.8

1.3 Tackling financial wrongdoing

Enforcement Outcomes

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Civil and criminal company director disqualifications obtained Defendant numbers 214 485 737 981
Civil and criminal company director Disqualification tariff Average years 5.1 5.6 5.7 5.6
Defendants convicted of criminal offences Defendant numbers 4 13 33 61
Criminal offence sentence: Unpaid Work Total hours 160 hrs 840 hrs 2065 hrs 3295 hrs
Criminal offence sentence: Imprisonment (incl. suspended) Total months 180 200 344 471
Criminal offence sentence: Confiscation Order Monetary value £83,308 £356,916 £763,607 £763,607
Criminal offence sentence: Rehabilitation Order Total days 10 10 10 20
Live company investigations completed Case numbers 24 42 78 146
Winding up orders as a result of live company investigation Volume 11 21 29 42
Bankruptcy restrictions obtained Defendant numbers 70 149 216 302
Bankruptcy restriction tariff Average years 4.4 4.6 4.5 4.6

Work in progress: Identified for Investigation

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Company cases identified for investigation (civil director disqualification) Case numbers 501 838 1190 1644
Cases identified for criminal investigation Case numbers 37 60 129 175
Companies identified for Live investigations under Companies Act 1985 Case numbers 40 91 170 238
Bankruptcy restriction cases identified for investigation Defendant numbers 282 517 723 918

Work in progress: Under Investigation

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Company cases under investigation (civil director disqualification) Case numbers 930 827 863 851
Cases under criminal investigation Case numbers 125 129 133 137
Live companies under investigation (Companies Act 1985) Case numbers 42 63 69 61
Bankruptcy restriction defendants under investigation Defendant numbers 331 275 307 268

Work in progress: Post Investigation Enforcement Action

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Civil company defendants post investigation / in Enforcement action (director disqualifications) Defendant numbers 832 815 732 630
Criminal defendants post investigation / in Enforcement action Defendant numbers 278 278 271 245
Live companies post investigation / in Enforcement action Case numbers 24 26 27 32
Bankruptcy restriction defendants post investigation / in Enforcement action Defendant numbers 66 59 61 71

Work in progress: Concluded

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Company case investigations for civil director disqualifications concluded Case numbers 191 377 548 791
Criminal case investigations concluded Case numbers 35 64 105 190
Live company investigations under Companies Act 1985 concluded Case numbers 3 12 13 42
Bankruptcy restriction investigations concluded Defendant numbers 83 156 259 336

1.4 Customer Service

Measure title Units Q1 Year to date Q2 Year to date Q3 Year to date Q4 Year to date
Distributions made Monetary value £5.9m £11.9m £24.0m £35.9m
Launch a new and improved telephony system, allowing us to work more responsively *          
Time in Queue: calls to the agency enquiry lines answered within two minutes Percentage        
Service Level: calls to agency enquiry lines that are successfully answered Percentage        

* Offices and therefore central call lines closed 24th March. RPS IP call line reopened 22nd June and ORS switchboard line opened 1st September.

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