Sample standard letter: How to complain directly to an insolvency practitioner
Updated 23 December 2025
© Crown copyright 2025
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/insolvency-practitioners-guidance-for-those-who-want-to-complain/sample-standard-letter-how-to-complain-directly-to-an-insolvency-practitioner
Name of firm
Address
Date
Dear Sirs
Formal Complaint
I wish to lodge a formal complaint about [insert details].
I understand that you are required to have in place internal complaints-handling procedures in accordance with your own Authorising Body’s Code of Ethics and Conduct.
I also understand that my complaint should be investigated by a person of seniority who, where possible, has not been directly involved in the matter.
I wish to invoke those procedures and look forward to receiving a prompt acknowledgement of this letter.
Yours faithfully