Guidance

Sample standard letter: How to complain directly to an insolvency practitioner

Updated 13 December 2021

Name of firm

Address

Date

Dear Sirs

Formal Complaint

I wish to lodge a formal complaint about [insert details].

I understand that you are required to have in place internal complaints-handling procedures in accordance with your own Authorising Bodies Code of Ethics and Conduct.

I also understand that my complaint should be investigated by a person of seniority who, where possible, has not been directly involved in the matter.

I wish to invoke those procedures and look forward to receiving a prompt acknowledgement of this letter.

Yours faithfully