Corporate report

Independent Examiner of Complaints Annual Report 2024 to 2025

Annual report of the Independent Examiner of Complaints.

• From: Office for the Independent Examiner of Complaints
• Published: 13 November 2025

Documents

Annual Report 1 April 2024 to 31 March 2025

HTML

Details

Annual report from the Independent Examiner of Complaints (IEC) on:

• the general approach to administering the complaints accepted for examination
• the volume of referrals
• case examples and opportunities for service improvement

Published 13 November 2025