Research and analysis
Increasing procedural justice practice in complaints handling: A randomised controlled trial and process evaluation
This research aimed to test a prototype to improve PJ practice in the handling of prisoner complaints.
Applies to England and Wales
Documents
Details
This study used a rapid cycle randomised control trial to test the process and impact of a complaints handling prototype to enhance the practical application of PJ principles in responses to prisoner complaints at HMP Featherstone.
Published 12 October 2023