Inclusion monitoring report 2026
The 2026 findings from the inclusion monitoring survey for digital identity and attribute services certified against Government standards.
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The report summarises the findings from the annual inclusion monitoring survey for digital verification services certified against the UK digital identity and attributes trust framework.
The Office for Digital Identities and Attributes (OfDIA), which is part of the Department for Digital, Culture, Media and Sport (DCMS), is working to enable the widespread use of secure and trustworthy digital identity and attribute services across the UK. Using digital identity services is not mandatory, but the Government is committed to ensuring that anyone who chooses to use one can do so.
The findings from the inclusion monitoring survey help to build a general picture of the inclusivity and accessibility of the certified digital identity market. The anonymised and aggregated results in this report will be used to inform further development of the trust framework and OfDIA’s inclusion policy.
Key findings include:
- 75% of organisations surveyed adhere to Web Content Accessibility Guidelines (WCAG) 2.0 (AA) or higher, this is the highest it has been in the past three years. The proportion who did not know whether their service met these guidelines reduced by more than half to 11% since 2025.
- 77% of organisations surveyed offer at least one accessibility tool, such as text magnification or compatibility with assistive technologies, showing steady increases over the past three cycles. 25% report adhering to at least one additional internationally recognised accessibility standard, highest since 2024.
- 45% of organisations surveyed report that they collect demographic data about their users, and 19% of these use this data to monitor the inclusivity of their service, lowest since 2024.
- 89% of organisations surveyed use some form of biometric technology, compared to 94% in 2025. Of these, 49% hold information on accuracy rates for different demographic groups and 49% offer an alternative route for users who do not wish to provide biometric information.
- 7% of organisations surveyed offer services that support vouching, which is unchanged from 2025. A further 14% plan to offer it in the future, and 72% report no plans to do so. The most commonly cited barriers were the risk of fraud and reluctance among relying parties to accept vouches.
- 80% of organisations surveyed collect data on drop-out or incomplete user journeys, and 66% of those collect data on the reasons for drop-out, demonstrating increases compared to the previous two cycles.