Immigration advisers who have received a complaint

Explains what an immigration adviser must do when subject to a complaint.

This publication was withdrawn on

This guidance is no longer current. Please see the OISC’s complaints scheme for guidance in relation to how the OISC deals with complaints.



Provides information to regulated immigration advisers who have had a complaint made against them. It outlines the duties they are subject to, the process involved and the possible sanctions.

Published 22 August 2014