Immigration advisers who have received a complaint

This publication was withdrawn on 6 June 2016

This guidance is no longer current. Please see the OISC’s complaints scheme for guidance in relation to how the OISC deals with complaints.

Explains what an immigration adviser must do when subject to a complaint.


Provides information to regulated immigration advisers who have had a complaint made against them. It outlines the duties they are subject to, the process involved and the possible sanctions.