Explains what an immigration adviser must do when subject to a complaint.
This guidance is no longer current. Please see the OISC’s complaints scheme for guidance in relation to how the OISC deals with complaints.
Provides information to regulated immigration advisers who have had a complaint made against them. It outlines the duties they are subject to, the process involved and the possible sanctions.
Don’t include personal or financial information like your National Insurance number or credit card details.
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