Guidance

How to make a complaint to Defence Business Services

Guidance for non MOD civilian employees who would like to make a complaint to Defence Business Services (DBS).

• From: Ministry of Defence
• Published: 15 April 2014
• Last updated: 29 July 2020
  Show all updates

  1. 29 July 2020

     Attachment updated and replaced with fully accessible version.

  2. 28 June 2018

     Replaced form with latest version.

  3. 16 October 2017

     Updated leaflet with the latest edition.

  4. 4 October 2017

     Updated leaflet with the latest edition.

  5. 19 September 2017

     Replaced leaflet with the latest edition

  6. 18 September 2017

     Attachment replaced with latest version

  7. 9 May 2016

     Updated with latest version

  8. 15 April 2014

     First published.

Documents

How to raise a complaint to Defence Business Services

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Details

A guide for external customers (non MOD civilian employees) who are dissatisfied with the service they have received from the Defence Business Services (DBS) and would like to express their dissatisfaction or make a complaint.