Guidance for social housing providers and those involved in providing housing repair services.
Ref: ISBN 1-8511-2523-X PDF, 371KB, 44 pages
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The purpose of this guidance is to advise on good practice in relation to the management and delivery of housing repairs while emphasising the legal obligations and suggesting appropriate responses where there are threats of litigation.
A high quality repairs service is a key element in the provision of good quality rented housing. Also it is an essential element in achieving high levels of tenant satisfaction, improving the landlord and tenant relationship and protecting health and safety.