Skip to main content
Form

Horizon Shortfall Scheme Appeals (HSSA): registration form

Registration form postmasters’ representatives must complete to begin the Horizon Shortfall Scheme Appeals (HSSA) process.

Updates to this page

From:
Department for Business, Innovation, Science and Trade and Department for Business and Trade
Published:
28 April 2025
Last updated:
23 December 2025
Show all updates

  1. The forms have been updated to clarify the 6 month deadline for submitting the appeal which will begin once the disclosure of documents relating to the claim has been released to the claimant. A further amendment has been made to align with the corresponding update to guidance that DBT may need to contact the claimant’s insolvency practioner at the outset to confirm whether they are content for the applicant to bring the claim and whether they have any interest in any part of the redress payments.

  2. New information and questions about bankruptcy and insolvency have been added to the ‘Horizon Shortfall Scheme Appeals: Registration form for all other applicants’. Updated instructions about the next steps have been added to the ‘Horizon Shortfall Scheme Appeals: registration form for Dispute Resolution Process transfers’.

  3. Forms updated to reflect the declarations and conditions for registration to the independent Horizon Shortfall Scheme Appeals (HSSA) process.

  4. First published.

Documents

Horizon Shortfall Scheme Appeals: registration form for Dispute Resolution Process (DRP) transfers

ODT, 29.2 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email digital@businessandtrade.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Horizon Shortfall Scheme Appeals: registration form for all other applicants

ODT, 31.5 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email digital@businessandtrade.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Postmasters’ legal representatives should complete and return one registration form to register for HSSA.

Those who are currently part of Post Office’s Dispute Resolution Process (DRP) should complete and submit ‘Horizon Shortfall Scheme Appeals: registration form for Dispute Resolution Process (DRP) transfers’

All other applicants should complete and submit ‘Horizon Shortfall Scheme Appeals: registration form for all other applicants’

The information provided will allow the Department for Business and Trade (DBT) to verify and confirm your eligibility for HSSA.  

Sign up for emails or print this page

Related content