Guidance

Horizon Shortfall Scheme Appeals (HSSA): Independent Panel terms of reference

The Independent Panel terms of reference ensures fair and consistent assessment of claims from postmasters under the HSSA scheme.

• From: Department for Business, Innovation, Science and Trade and Department for Business and Trade
• Published: 26 February 2026
• Last updated: 30 June 2026
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  1. 30 June 2026

     Added clarification that the transcript produced by the Secretariat will be the sole authoritative record of the meeting for the purposes of the appeal process.

  2. 26 February 2026

     First published.

Documents

Horizon Shortfall Scheme Appeals: Independent Panel terms of reference

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These terms of reference set out the remit of the Independent Panel.