Guidance

Horizon Shortfall Scheme Appeals assessment framework

This framework brings together existing published material to provide more clarity on the principles applied when assessing Horizon Shortfall Scheme Appeals (HSSA) claims.

• From: Department for Business and Trade and Post Office
• Published: 16 July 2026

Documents

Horizon Shortfall Scheme Appeals (HSSA) assessment framework

PDF, 244 KB, 22 pages

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Details

This framework sets out the underlying principles and provides guidance for the assessment of any claims under the Horizon Shortfall Scheme Appeals (HSSA) process.

It should be read alongside the HSSA process guidance and principles and the Post Office publication ‘Horizon Shortfall Scheme Consequential Loss Principles and Guidance’.

It gives more detail on the established principles which govern shortfall losses and consequential losses, and how they apply in relation to the HSSA process.

Published 16 July 2026