Research and analysis

HMRC's Processing Customer Relationship Manager pilot: results

Research on how HMRC Processing Customer Relationship Managers can help provide a better service for tax agents.

Documents

Processing Customer Relationship Manager pilot evaluation

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Details

Research report on the results of an HM Revenue and Customs (HMRC) pilot which used the role of Processing Customer Relationship Manager to provide a better service for tax agent and large employers.

Published 3 February 2011