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Our Performance Committee reviews our performance data every month. It has recently conducted a mid-year review of the Department’s performance in 2012-13, looking at a range of compliance, operational and customer service measures, covering everything from revenue collected, to telephone calls answered and speed in answering post. This enables us to track our performance against forecasts and to identify, and take action, on areas of concern.
This briefing summarises the key data from the half-yearly review.