Research and analysis
HMRC Stakeholder Research 2024
This report describes the main findings from HMRC's annual stakeholder research.
Documents
Details
HM Revenue and Customs (HMRC) uses the results of the stakeholder engagement research to help understand the core stakeholders’ experience of interacting with HMRC and assess communications within this group.
The report examines their:
- general perceptions of HMRC
- awareness of HMRC and knowledge about its remit, vision, and priorities
- perceptions on digital services
- views of HMRC’s engagement with stakeholders
Updates to this page
Published 29 May 2025