Research and analysis

HMRC stakeholder engagement research 2015

This research helps HMRC understand how it is performing and engaging with stakeholders and where it can make improvements.


HMRC stakeholder engagement research 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


Results show that HMRC continues to perform well against key performance indicators. Familiarity, favourability and advocacy scores remain consistent with 2014, while perceptions of HMRC’s overall performance as the UK’s tax authority continue to improve. The results highlight the impact of customer service on stakeholder perceptions and uncover areas for improvement for future engagement work.

Published 25 August 2016