Research and analysis

HMRC stakeholder engagement research 2015

This research helps HMRC understand how it is performing and engaging with stakeholders and where it can make improvements.

Documents

HMRC stakeholder engagement research 2015

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Details

Results show that HMRC continues to perform well against key performance indicators. Familiarity, favourability and advocacy scores remain consistent with 2014, while perceptions of HMRC’s overall performance as the UK’s tax authority continue to improve. The results highlight the impact of customer service on stakeholder perceptions and uncover areas for improvement for future engagement work.

Published 25 August 2016