Research and analysis

HMRC products and services for employers: usage and attitude study

Research to understand employers' opinions of HMRC products and services.

Documents

Quantifying employers

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This research report is a usage and attitude study. It includes the key findings from a qualitative and a quantitative study used to inform decisions about HM Revenue and Customs (HMRC) service delivery to employers.

Published 3 February 2011