If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This research report is a usage and attitude study. It includes the key findings from a qualitative and a quantitative study used to inform decisions about HM Revenue and Customs (HMRC) service delivery to employers.