Research and analysis
HMRC enquiry centres: reasons for customer visits
Research to understand the needs of visitors to HM Revenue and Customs enquiry centres.
Documents
Ref: HMRC Research Report 289
PDF, 183 KB, 14 pages
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Details
Research report on the profile of enquiry centre users and the reasons they use the service. The research was carried out from 21 March to 30 August 2013.
Updates to this page
Published 15 November 2013