Research and analysis

HMRC enquiry centres: reasons for customer visits

Research to understand the needs of visitors to HM Revenue and Customs enquiry centres.

Documents

Understanding customers who visit HMRC enquiry centres

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Details

Research report on the profile of enquiry centre users and the reasons they use the service. The research was carried out from 21 March to 30 August 2013.

Updates to this page

Published 15 November 2013

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