Research and analysis

HMRC Employer Orderline: employers' requests for stationery

Research on why employers use HMRC's Employer Orderline to request paper copies of stationery rather than using electronic or online versions.

Document

Detail

Research report on the findings of a qualitative study about why employers continue to use HM Revenue and Customs’ (HMRC’s) Employer Orderline for stationery, eg forms and guides, when these are available electronically and online.