Research and analysis

HMRC Employer Orderline: employers' requests for stationery

Research on why employers use HMRC's Employer Orderline to request paper copies of stationery rather than using electronic or online versions.


Employer Orderline research

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Research report on the findings of a qualitative study about why employers continue to use HM Revenue and Customs’ (HMRC’s) Employer Orderline for stationery, eg forms and guides, when these are available electronically and online.

Published 3 February 2011