HM Land Registry Strategy 2025+
Digital services, expertise and accessible property information that unlock a better, faster and less stressful property market.
Applies to England and Wales
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In this document there are four strategic outcomes.
Easy services for everyone
We will make our services and information easy to get hold of, easy to understand and easy to use. We will understand and respond to the changing needs of our customers by communicating with them in ways that work for them. We will make it easier for people to pay for our services – and it will be clear what they are getting for their money.
Supporting the property market and beyond with our data
We will use agreed data standards to digitise, sort and share our data, focusing on what’s most useful, first. We will create and maintain the highest data security and integrity standards so everyone can be confident that information they get from us is high quality and shared with care. We will develop a land register that allows vital property information to be shared as spatial data, so that it can be viewed and used by others in countless ways to map the data they are most interested in. We will support the creation of the National Data Library.
Simplified, digital systems for better protected property rights
We will create systems to support our services to give better protection for property owners and make buying and selling property easier. Modern technology, ongoing digital security investments and artificial intelligence (AI) driven automation, coupled with expert human decision-making and quality assurance, will enable us to provide faster, easier and more secure property ownership. We will eventually automate more and create better. more secure ways to verify people digitally, further speeding up our services. This will build resilience in our services that are most impacted by market fluctuations and enable our expert people to focus on better supporting more complex customer needs.
High performing people who put customers first
We will engage our people in changes to our data, systems and ways of working, to create an environment where they feel valued and empowered to thrive. We will strengthen leadership capacity to drive modern digital public services and embed a high-performance culture, enabling individuals to take ownership of their development and career progression. Customer needs will shape how we recruit, develop and retain talent, fostering a customer-centric culture. Investment in learning and strategic workforce planning will ensure our people have the right skills to serve customers in a digital world. By leading our people through this transition, we will create a workforce where experts focus on complex customer needs, supported by strong digital skills that can be flexibly deployed to serve our customers better.