Guidance

Digital services roadmap

Updated 29 August 2025

Applies to England and Wales

What we’re working on 

Find out about the work we are doing to improve the service we provide via the HM Land Registry portal and Business Gateway platform. 

We list recent changes customers can use, projects we are actively working on and ideas we are exploring for the future. 

HM Land Registry portal 

View Applications 

We recently: 

• made managing applications easier by enabling the ability for customers to see their own and their colleagues’ responses to requests for further information (requisitions)
• enhanced the Estimated Completion Date (ECD) to provide a more accurate reflection of certain types of application – namely the more complex updates to existing register titles, resulting in fewer applications showing as ‘exceeded’ thus reducing the need for customers to call for progress updates 
• enabled portal users to be able to see the number of applications which have unresolved requisitions against them as soon as they sign into Portal, increasing visibility 
• added the ability for customers to view the progress of their First Registration applications including any associated correspondence within the View Applications service (providing they have used their key number upon submission); this will reduce their need to contact us

We are working on: 

• the introduction of additional text to the panel to clarify the meaning of “unresolved” in respect to outstanding requisitions 
• changing the View Applications progress status label from ‘Saved’ to ‘Draft’ in order to align with the Digital Registration Service
• improving the look and feel of the portal beginning with the homepage and View Applications service

We are exploring: 

• ways to improve the clarity of application progress updates and provide customers with more transparent and easily understandable information throughout their application journey 
• ways that we can share customer’s Request for information (requisition) data and the training available to customers to reduce those avoidable requests which are costly and result in unnecessary delays

Digital Registration Service  

We recently:  

• improved how we support users to understand where there is a restriction on the title which may affect an application
• improved how we support users to correctly draft applications. Specifically adding, removing, and amending parties acting as transferors, landlords and tenants
• improving how users can flag potential developer titles to HM Land registry to ensure they are routed to the correct team within HM Land Registry, and processed at pace

We are working on:    

• enabling submission of Welsh language applications through DRS
• enabling submission of small scall applications (SSA), applications containing 26-199 titles
• adding further transaction types that can be incorporated within the Digital Registration Service to support users in submitting applications
• increased validation through capturing more data, checking the data against another source of truth in HM Land Registry and checking the data
• improving the how users select application types within the Digital Registration Service

We are exploring:  

• further improvements in how users select application types within the Digital Registration Service
• E2E automation of single transaction applications (applications that do not require an AP1), starting with Severance of joint tenancy (SEV)

Search for land and property information 

We recently: 

• helped customers to more easily find a match to their search term – we have done this by allowing postcodes to be entered with or without a space in the middle as well as ignoring additional added spaces
• made purchased documents available to the customer for longer, so they can use them for longer – we are doing this by increasing the duration a purchased title plan and title register are available to view and download from 36 hours to 90 days
• enabled users to maintain their citizen account information, to keep it up to date – we are doing this by allowing users to modify their citizen account details, including name, address and phone number 

Business Gateway platform 

We recently: 

• onboarded early adopters to the new Registration Service, specifically to test the upload document and submit application elements
• delivered 2 new RESTful APIs to allow customers to send a document and submit an application

We are working on: 

• building new APIs to enable customers to manage the lifecycle of their application - for example, correspondence and completion 
• building support tools for our Integration Support Team to enable live support and guidance to our integrators  
• the next phase of API Gateway to enable improved integration and deployment of API services
• a new test environment (sandbox) to support integration with our new APIs

We are exploring: 

• setting standards and guardrails on the API platform to maintain consistency with other government departments 
• APIs for single transaction applications that do not require an e-AP1, starting with SEV (severance of joint tenancy)