Guidance

HM Land Registry: Customer charter

What our customers can expect from us and what we need our customers to do.

• From: HM Land Registry
• Published: 4 August 2026

Applies to England and Wales

Documents

HM Land Registry Customer Charter

HTML

HM Land Registry Customer Charter

PDF, 2.22 MB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email customersupport@mail.landregistry.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Our commitment to you and what we need from you, to help us deliver our mission: ‘putting our customers first’.