Corporate report

HM Land Registry Annual Report and Accounts 2017 to 2018

Transformation underway: our performance and achievements from 1 April 2017 to 31 March 2018.

Documents

Appendices

Annual Report and Accounts 2017 to 2018 (web)

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Annual Report and Accounts 2017 to 2018 (print)

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Details

The Annual Report and Accounts includes:

  • Performance report
  • Accountability report
  • Financial statements
  • Appendices

Watch our video about our performance

The video is 1:40 minutes long.

HM Land Registry Annual Report and Accounts 2017 to 2018

Video transcript

Our successful year has taken us closer to becoming the world’s leading land registry for speed, simplicity and an open approach to data.

We launched our five-year Business Strategy and delivered 10 of our 11 key performance indicators, with record results for casework quality, colleague engagement and leadership. Customer satisfaction is up to 92%.

32.5 million service requests were processed, with 95% received through electronic channels.

We laid the groundwork to achieve comprehensive registration in England and Wales and recruited more than 500 apprentices and registration officers to ensure we have the talent and capacity to process our growing workload.

Our lawyers put in place the legal framework for the launch of our digital Local Land Charges Register and for the use of digital signatures, which allowed the historic signing of the first digital mortgage by a borrower.

The ‘Sign your mortgage deed’ service is one of a range of high quality, user-driven digital services we are developing.

Our Digital Street research and development project is meanwhile creating a vision of the future of land registration.

We signed up thousands of new users to our Commercial and Corporate Ownership and Overseas Companies Ownership datasets when we made them available for free.

We will continue to progress and to change the way we work to make conveyancing faster, simpler and cheaper for everyone.

Published 19 July 2018