Corporate report

HM Courts & Tribunals Business Plan for 2018 to 2019

This annual business plan sets the HMCTS business priorities for 2018/19.


HMCTS Business Plan 2018 to 2019


Our business plan details three areas of focus against those things that we know people want and need when they touch the system, they are:

  • our people and culture
  • our systems, processes and technology
  • our building and settings

Our strategic priorities are to have:

  1. the right number of better-trained people in whom we invest properly, and whose outstanding commitment we value and build on
  2. modern systems and processes, underpinned with great technology
  3. fewer, better buildings and settings that suit our new ways of working

It also includes details of how we will monitor performance.

Published 12 July 2018