Corporate report

Issue briefing: helping those who need it most

Some HMRC customers need extra help to get their taxes and entitlements right. We want to provide this support in a way that suits them.

Documents

Helping those who need it most

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Helpu’r rhai sydd ei angen fwyaf

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Support needs to be easy to access and affordable, both for customers and for the taxpayers who fund our services. We know the current system does not meet the needs of the people it was designed to serve, so we plan to introduce a new service that is more accessible and tailored for customers who need it. This briefing explains how we will do this.

Published 14 March 2013
Last updated 15 December 2014 + show all updates
  1. Added Welsh translation of issue briefing.
  2. First published.