Handling client dissatisfaction: guide for immigration advisers

Dealing with clients' concerns about the service they are receiving and preventing dissatisfaction from escalating into a formal complaint.

This publication was withdrawn on

On 1 April 2016 the Office of the Immigration Services Commissioner (the OISC) implemented a new code of standards. The OISC also published new practice and guidance notes for immigration advisers.


Guide on how to prevent client dissatisfaction from escalating into a formal complaint

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This guidance was withdrawn on 1 April 2016.

Published 28 April 2014
Last updated 1 April 2016 + show all updates
  1. Guidance withdrawn.
  2. First published.