Guidance

Handling client dissatisfaction: guide for immigration advisers

Dealing with clients' concerns about the service they are receiving and preventing dissatisfaction from escalating into a formal complaint.

From:
Office of the Immigration Services Commissioner
Published
28 April 2014
Last updated
1 April 2016 — See all updates

This publication was withdrawn on

On 1 April 2016 the Office of the Immigration Services Commissioner (the OISC) implemented a new code of standards. The OISC also published new practice and guidance notes for immigration advisers.

Documents

Guide on how to prevent client dissatisfaction from escalating into a formal complaint

PDF, 696 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance was withdrawn on 1 April 2016.

Updates to this page

Published 28 April 2014
Last updated 1 April 2016 + show all updates

  1. Guidance withdrawn.

  2. First published.

Sign up for emails or print this page