Guidance

Handling client dissatisfaction: guide for immigration advisers

Dealing with clients' concerns about the service they are receiving and preventing dissatisfaction from escalating into a formal complaint.

• From: Office of the Immigration Services Commissioner
• Published: 28 April 2014
• Last updated: 1 April 2016 — See all updates

This publication was withdrawn on 1 April 2016

On 1 April 2016 the Office of the Immigration Services Commissioner (the OISC) implemented a new code of standards. The OISC also published new practice and guidance notes for immigration advisers.

Documents

Guide on how to prevent client dissatisfaction from escalating into a formal complaint

PDF, 696 KB, 4 pages

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Details

This guidance was withdrawn on 1 April 2016.

Published 28 April 2014

Last updated 1 April 2016 + show all updates

1. 1 April 2016

   Guidance withdrawn.

2. 28 April 2014

   First published.