Handling client dissatisfaction: guide for immigration advisers

This publication was withdrawn on 1 April 2016

On 1 April 2016 the Office of the Immigration Services Commissioner (the OISC) implemented a new code of standards. The OISC also published new practice and guidance notes for immigration advisers.

Dealing with clients' concerns about the service they are receiving and preventing dissatisfaction from escalating into a formal complaint.



This guidance was withdrawn on 1 April 2016.