Guidance

Handling client dissatisfaction: guide for immigration advisers

This publication was withdrawn on 1 April 2016

On 1 April 2016 the Office of the Immigration Services Commissioner (the OISC) implemented a new code of standards. The OISC also published new practice and guidance notes for immigration advisers.

• From: Office of the Immigration Services Commissioner
• Part of: Immigration and borders
• Published: 28 April 2014
• Last updated: 1 April 2016, see all updates

Dealing with clients' concerns about the service they are receiving and preventing dissatisfaction from escalating into a formal complaint.

Documents

Guide on how to prevent client dissatisfaction from escalating into a formal complaint

PDF, 696KB, 4 pages

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Details

This guidance was withdrawn on 1 April 2016.

Document information

Published: 28 April 2014

Updated: 1 April 2016

+ full page history

1. 1 April 2016 Guidance withdrawn.
2. 28 April 2014 First published.

From: Office of the Immigration Services Commissioner

Part of: Immigration and borders