FOI202500020S Social Media Management and Listening Tools
Published 12 June 2025
© Crown copyright 2025
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/foi-release-social-media-management-and-listening-tools/foi202500020s-social-media-management-and-listening-tools
0.1 FREEDOM OF INFORMATION ACT 2000 - REQUEST REF: FOI2025/00020S
Thank you for your email of 10 June 2025 asking for information under the Freedom of Information Act (FOIA) 2000. You asked:
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) What is your annual spend on a Social media management tool?
4) What dates does your contract with your current supplier end (in the format of [month/year])?
5) Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) What is your annual spend on a social listening / media monitoring tool?
8) What dates does your contract with your current supplier end (in the format of [month/year])
I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by this Department.
FCDO Services does not currently use a social media management platform or a social listening / media monitoring platform.
Once an FOI request is answered, it is considered to be in the public domain. To promote transparency, FCDO Services may now publish the response and any material released on GOV.UK in the FOI releases section. All personal information in the letter will be removed before publishing.
If you would like to request a review of our decision, you should write to the Data Protection Officer (DPO), Knowledge and Information Management (KIM) Team, FCDO Services, Hanslope Park, Milton Keynes, England, MK19 7BH (e-mail: FCDOServices.DataProtectionOfficer@fcdo.gov.uk). Please note you have 40 working days to do so from the date of this letter. Please quote the reference number above in any future communications.
If you are not content with the outcome of your complaint, you may then apply directly to the Information Commissioner for a decision. Generally, the Information Commissioner cannot make a decision unless you have exhausted the complaints procedure provided by the FCDO. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, or online at: https://ico.org.uk/make-a-complaint/
Yours sincerely,