If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
Report on the results of a customer satisfaction survey undertaken between January and April 2010 by the Export Control Organisation (ECO). Provides comprehensive analysis of all customer feedback and gives the ECO’s response and associated action plan.