Research and analysis

Exploring staff perceptions of Jobcentre Plus downturn measures (RR668)

Research which explored Jobcentre Plus staff's perceptions of the downturn measures to get an insight into their effectiveness.

Documents

Exploring staff perceptions of Jobcentre Plus downturn measures (RR668): report

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Exploring staff perceptions of Jobcentre Plus downturn measures (RR668): summary

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Detail

By Penny Wymer and Sukvinder Jassi

The recent economic downturn and subsequent increase in the number of Jobseeker’s Allowance claimants resulted in a rising demand for Jobcentre Plus services. In order to meet this demand, Jobcentre Plus recruited additional staff and introduced a range of initiatives offering greater support for jobseekers, including the Six Month Offer and the Young Person’s Guarantee. At the same time, a package of temporary ‘downturn measures’ was developed for use in Jobcentre Plus offices as a short-term solution to help manage increasing customer volumes and staff workloads, whilst maintaining levels of customer service.

This report presents findings from qualitative research which explored Jobcentre Plus staff’s perceptions of the downturn measures in order to gain an insight into their effectiveness.