Research and analysis

Exploring digital customer services - Self Assessment

Research to explore how HMRC customers are likely to respond to digital Self Assessment services and why, to inform service design.

From:
HM Revenue & Customs
Published
22 July 2014

Documents

Exploring digital customer services - Self Assessment

Ref: HMRC Research Report 323

PDF, 153 KB, 14 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Research to explore how HM Revenue and Customs’ customers are likely to respond to digital Self Assessment services and why, and to understand their needs so that services can be designed to be as effective as possible.

Published 22 July 2014