Research and analysis

Exploring digital customer services - Self Assessment

Research to explore how HMRC customers are likely to respond to digital Self Assessment services and why, to inform service design.

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Exploring digital customer services - Self Assessment

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Details

Research to explore how HM Revenue and Customs’ customers are likely to respond to digital Self Assessment services and why, and to understand their needs so that services can be designed to be as effective as possible.

Published 22 July 2014