By Andrew Wood, Kate Downer and Annalise Toberman
This report provides the findings from an evidence review conducted by RS Consulting on behalf of the Department for Work and Pensions, examining smartcard schemes that local authorities have implemented. Its overall aim was to draw together good practice and learning points as they relate to scheme implementation.
The review explores a range of issues, including:
- services included within smartcard schemes
- citizen participation in schemes
- use of data to improve services
- dissemination of information to users and prospective users
- communications activities
- how schemes have been evaluated.
A qualitative scoring mechanism was used to assess the potential of local authorities with smartcard schemes in place. Following this, seven case study local authorities were chosen and visited between September and December 2010. The study consisted of analysing existing, publicly-available information and related evidence, supplemented by discussions with the chosen local authorities.
The local authorities that participated were Bolton Council, Bracknell Forest Council, Caerphilly County Borough Council, Cumbria County Council, Derbyshire County Council, Dundee City Council/the National Entitlement Card and Merseyside Improvement and Efficiency Partnership.