This research reviewed current practice and existing evidence on victims’ support needs, outcome measurement and quality assurance in the victim support sector.
A literature review of current research, interviews with experts in the field, case studies of victim support service providers and a findings workshop provided the results for the review. The research found that the needs of victims are complex, dynamic and wide ranging, and the support service sector is diverse. Current practice in measuring outcomes that providers aim to achieve for victims and approaches to quality assurance within the sector varied considerably; this has implications for outcome-focused commissioning.
A resource has been developed, from the findings of the Evidence and Practice Review of support for victims and outcome measurement, to provide support and information to service providers, commissioners and stakeholders in adopting an outcome-focused approach.