By Cate Fisher
This report presents the findings of an evaluation of a small-scale Jobcentre Plus trial that was aimed at customers with drug and alcohol addiction.
The Intensive Activity trial took place in 3 Jobcentres between May and July 2010. It offered an enhanced service to claimants with dependency issues, including the regular presence of a treatment provider in the Jobcentres.
The trial was designed to help improve the service delivered to substance misusing customers, to further develop partnership working between treatment providers and Jobcentres and to increase the level of voluntarily referrals made by Jobcentre Plus to a treatment provider.
The evaluation, carried out by social researchers at the Department for Work and Pensions, involved qualitative research with key stakeholders and the monitoring of management information.