Effective rent arrears management

The guidance is aimed at social landlords and all levels of a landlord’s rent arrears management service.


Guide on Effective Rent Arrears Management

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


This guide supports the summary and the Improving the effectiveness of rent arrears management: good practice guidance published in June 2005.

It draws on the findings of research carried out by Glasgow and Heriot Watt Universities on the use of possession actions and evictions by social landlords.

Published 17 August 2006