Policy paper

DWP action plan: State Pension age communications and complaints handling

How the Department for Work and Pensions will learn lessons from the Parliamentary and Health Service Ombudsman’s (PHSO) investigation into communications about women's State Pension age

• From: Department for Work and Pensions
• Published: 25 June 2026

Documents

Department for Work and Pensions (DWP) action plan: How DWP will learn lessons following the Parliamentary and Health Service Ombudsman’s (PHSO) investigation into communications around women’s State Pension age

HTML

Details

This action plan sets out how the Department for Work and Pensions (DWP) will learn lessons following the Parliamentary and Health Service Ombudsman’s (PHSO) investigation into historical communications around Women’s State Pension age.

Published 25 June 2026