Corporate report

DVLA's annual report and accounts 2013 to 2014

The annual report and accounts sets out the agency’s performance, achievements and accounts for the financial year 2013 to 2014.


DVLA's annual reports and accounts 2013 to 2014

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


Highlights for the Year


Key performance measures as set out in our Business Plan 2013-14 are shown on pages 9-11.

We have:

  • met or exceeded 18 out of 19 of our customer services measures
  • delivered an additional £29.4 million in sustainable efficiencies in year
  • for the first time sustained a 60% plus take-up level for electronic vehicle licensing (January to March 2014)

Finance and efficiency

We ended the financial year having delivered over £70 million in sustainable operating expenditure efficiencies from a baseline position in 2010-11. Taxation revenues paid to HM Treasury once again exceeded £6 billion while tax evasion measured by the Department for Transport (DfT) Roadside Survey reduced to 0.6%.

Digital services

We are leading the way in government digital services, changing rapidly from a paper based organisation to a digital organisation fit for the future. Our online services continue to grow as we have seen a record number of motorists using GOV.UK to tax their vehicles. By March 2014 over 60% of customers used the service – more than 30 million transactions in the year.

Abolition of the tax disc

As part of the Autumn Statement the government announced that from 1 October 2014 tax discs will no longer be issued. This will remove an administrative inconvenience for millions of motorists and also save taxpayers around £10 million a year as DVLA will no longer produce, issue and post the tax disc.

Direct Debit for vehicle tax

To coincide with the abolition of the tax disc, we will introduce a direct debit scheme to help customers spread the payment of vehicle tax across the year.

Reilly Review of DVLA

A Review of DVLA was carried out in 2013 with the recommendations to improve organisational efficiency and increase the quality and scope of digital services. The review identified 4 key areas for DVLA to focus on to improve its service offering. We set out how we intend to meet those challenges in our Strategic Plan.

Published 25 June 2014