The Driver and Vehicle Licensing Agency (DVLA) performance over the financial year, including how it met its service standards and other targets.
The annual report and accounts sets out the agency’s performance, achievements and accounts for the financial year 2011 to 2012.
Highlights for the year
2011 to 2012 was a successful year for DVLA. The agency, achieved 13 out of 14 performance measures, exceeded all 19 customer service measures and delivered all eight DfT customer promises.
Electronic Vehicle Licensing
In 2011 to 2012, DVLA’s Electronic Vehicle Licensing (EVL) service exceeded one hundred million transactions since its launch in February 2004.
In our our financial results we:
- achieved £2.9 million surplus compared to a projected £8.1 million surplus
- delivered a sustainable efficiency gain of £32 million, exceeding our target of £20 million by the end of 2011 to 2012
- were slightly ahead of our efficiency savings plans to realise £100 million of annual operating cost reductions by 2015
- collected £6 billion in VED, the highest figure ever achieved and over £38 million in fine and penalty income
Electronic services award – DVLA’s electronic services won the Public Value Award at the Civil Service Awards in London in November 2011.
Carbon Trust Standard – In 2011, DVLA was awarded the Carbon Trust Standard for the first time as recognition for its achievements in carbon reduction and commitment to environmental improvements.