DVLA Strategic Plan 2021 to 2024
The DVLA strategic plan sets out the agency’s direction for the next 3 years.
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The strategic plan sets out how DVLA focuses on being:
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customer-centric - we will develop our services around helping to meet our customers’ needs, whether they are individuals, businesses or other public sector organisations
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a dynamic, digital organisation - we will continue to accelerate the redesign and re-platforming of our services, building on the foundations of what we have already delivered and being ambitious about the future
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data driven - our priority is and will always remain to protect the data we hold. Our services will be secure by design and our culture will ensure that our responsibility to protect data, especially personal data, is at the core of the organisation
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a great place to work - we want DVLA to be a great and inclusive place to work, investing in the skills of our local community and offering good-quality, rewarding jobs for the talented people who want to work here
Last updated 18 February 2022 + show all updates
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Added accessible version of PDF.
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First published.