Corporate report

DVLA Business Plan 2017 to 2018

Our Business Plan 2017 to 2018 details what we will deliver in the year and includes our financial and volume forecasts.

Documents

DVLA Business Plan 2017 to 2018

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DVLA Business Plan 2017 to 2018 - progress against performance (December 2017)

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Details

Our plans for 2017 to 2018 include:

  • introducing a new online system for motor manufacturers and dealers to first register a vehicle
  • ensuring our total digital and automated interactions will exceed 90%
  • increasing the range of penalty payments that can by paid online
  • maintaining or improving our customer satisfaction for key services
  • ensuring expenditure on VED collection and enforcement does not exceed £120 million

Progress against the performance of these business plan performance measures will be provided on a regular basis. This gives our customers a transparent picture of where the agency is heading and how we perform during the year.

Published 30 March 2017
Last updated 12 February 2018 + show all updates
  1. Updated progress against performance PDF (December 2017)
  2. Updated PDF to September 2017
  3. Added PDF - progress against performance up to June 2017
  4. First published.