The DVLA business plan sets out the agency’s plans for 2016 to 2017.
Our Business Plan 2016 to 2017 details what we will deliver in the year and includes our financial and volume forecasts.
Our Plans for 2016 to 2017 include:
- vehicle excise duty reform
- vehicle excise duty evasion
- drivers medical reform
- contact centre modernisation
- continuing to provide excellent customer service
- our digital services
Progress against the performance of these business plan performance measures will be provided on a monthly basis on GOV.UK. This gives our customers a transparent picture of where the agency is heading and how we perform during the year.