The DVLA business plan sets out the agency’s plans for 2016 to 2017.
PDF, 1.4MB, 23 pages
PDF, 860KB, 13 pages
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Our Business Plan 2016 to 2017 details what we will deliver in the year and includes our financial and volume forecasts.
Our Plans for 2016 to 2017 include:
- vehicle excise duty reform
- vehicle excise duty evasion
- drivers medical reform
- contact centre modernisation
- continuing to provide excellent customer service
- our digital services
Progress against the performance of these business plan performance measures will be provided on a regular basis on GOV.UK. This gives our customers a transparent picture of where the agency is heading and how we perform during the year.
Published: 23 March 2016
Updated: 31 March 2017
- Progress against performance updated.
- PDF updated
- Updated PDF
- Progress to date for November added.
- Progress against performance added.
- Latest progress against performance added.
- Attachment added.
- First published.