Corporate report

Dstl Quality Policy

The Defence Science and Technology Laboratory (Dstl) is an Executive Agency of the UK Ministry of Defence (MOD) maximising and delivering high impact S&T for the defence, security and prosperity of the UK, safely, securely and sustainably.

Documents

ISO 9001:2015

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ISO 14001:2015

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TickITPlus

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Dstl Quality Policy

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Details

Scope

This policy sets out top management’s commitment to achieving the standards of quality and applies to all aspects of our business and all products, services and advice delivered to our customers and stakeholders. It applies to all staff, across all sites. Contractors, suppliers and partners will be informed of our quality requirements so that they can comply with these too.

In order to measure our overall performance, business objectives have been established at various levels throughout the business and underpin our strategic objectives and imperatives (further information can be sought here).

Statement

It is Dstl’s policy to:

  1. Maintain an ISO 9001 certified IMS, which describes the policies and business processes required to deliver the requirements of our business to meet the needs of our interested parties.

  2. Engage and communicate with interested parties to ensure we understand their requirements and challenges in order to meet their needs.

  3. Use customer feedback to enhance customer satisfaction and improve the quality of our products, services and advice.

  4. Ensure that the skills and resources needed to fulfil business requirements are available, maintained and developed.

  5. Comply with all legal, statutory, regulatory requirements and standards relevant to our business.

  6. Review the effectiveness of our IMS to maintain and improve, as required, our systems and processes and the quality of our products and services.

  7. Ensure that this policy and associated processes are communicated to all staff, and that staff are competent to deliver the requirements of this policy and empowered to improve ineffective practices.

Responsibilities

Dstl Executive is responsible for:

  • Demonstrating leadership and commitment to the aims of this policy and the IMS;
  • Ensuring that business objectives and metrics are established and are compatible with Dstl’s context and strategic direction:
  • Reviewing the effectiveness of Dstl’s IMS in order to make customer focus central to our delivery process.

Division and Senior Leaders are responsible for:

  • Implementing and enforcing this policy and the requirements of the IMS;
  • Ensuring that the resources needed to comply with this policy are competent and available.

Process Owners are responsible for:

  • Taking accountability for the effectiveness of the processes under their direction and how they contribute to the success of Dstl.

Leaders/Managers are responsible for:

  • Implementing and enforcing the policies and processes detailed in the IMS;
  • Ensuring that their people are aware of the requirements of this policy, are trained appropriately to deliver the requirements and address inappropriate behaviour;
  • Promoting improvement.

Everyone is responsible for:

  • Leading by example in promoting quality awareness and championing the daily application of quality across the business;
  • Carrying out work in accordance with Dstl’s processes, which are designed to ensure compliance with this policy and contributing to the success ofDstl’s performance ;
  • Recognising and communicating inefficient / ineffective activities and helping to develop / implement better ways of working;
  • Challenging any behaviours or practices which fall short of the expectations of this policy;
  • Reporting any breaches of this policy to your line management.

The Policy Owner/Sponsor is the Chief Executive.

Published 22 March 2018
Last updated 22 June 2018 + show all updates
  1. We have replaced the quality policy document.
  2. First published.