FOI release

DSA contact centre call escalation procedure (IA0023512)

DSA contact centre call escalation procedure.

• From: Driving Standards Agency
• Published: 12 November 2012

Applies to England, Scotland and Wales

Documents

DSA contact centre call escalation procedure

Ref: ia0023512

PDF, 12.9 KB, 2 pages

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Annex B: Call escalation procedure

PDF, 14.4 KB, 2 pages

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email govuk@dvsa-publishing.zendesk.com. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Information about the DSA contact centre call escalation procedure.

Published 12 November 2012