DIO/SFA customer charter

Key responsibilities in the provision and maintenance of service family accommodation.

This publication was withdrawn on

This publication was archived on 1 December 2014. This document is now out of date following the introduction of the National Housing Prime contract for service family accommodation (SFA) in the UK.

New details can be found at



The charter lists the main responsibilities of the following groups in the provision and maintenance of service family accommodation (SFA) and community living issues in the United Kingdom:-

  • DIO Service Delivery Accommodation
  • contractors representing DIO
  • licensees/customers (including service personnel and their families)
Published 9 August 2013
Last updated 25 November 2013 + show all updates
  1. Added revised customer guides as team has changed from DIO Operations Accommodation to DIO Service Delivery (SD) Accommodation.
  2. First published.