Digital identity services: inclusion monitoring report findings 2025
The 2025 findings from the inclusion monitoring survey for digital identity and attribute services certified against Government standards.
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The report summarises the findings from the annual inclusion monitoring survey for digital verification services certified against the UK digital identity and attributes trust framework.
The Office for Digital Identities and Attributes (OfDIA), which is part of the Department for Science, Innovation and Technology (DSIT), is working to enable the widespread use of secure and trustworthy digital identity and attribute services across the UK. Using digital identity services is not mandatory, but the Government is committed to ensuring that anyone who chooses to use one can do so.
The findings from the inclusion monitoring survey help to build a general picture of the inclusivity and accessibility of the certified digital identity market. The anonymised and aggregated results in this report will be used to inform further development of the trust framework and OfDIA’s inclusion policy.
Key findings include:
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66% of organisations surveyed offer only single-use identity or attribute checks, suggesting this is currently more common than reusable digital identities among certified services.
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60% of organisations surveyed adhere to the Web Content Accessibility Guidelines (WCAG) 2.0 (AA) or higher, up from 54% in 2024.
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55% of organisations surveyed report that they collect demographic data about their users. Of these services, 42% are using this data to monitor the inclusivity of their service.
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47% of organisations surveyed services report that they offer non-digital routes for users to access support (telephone or in-person).
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73% of organisations surveyed offer at least one accessibility feature, such as text magnification or compatibility with assistive technologies.
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Of the organisations surveyed offering biometric technology, 52% offer an alternative route if users do not wish to use biometrics. 41% of those services record information on the accuracy rates of their biometric technologies for different demographic groups. This has increased from 30% last year.
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As in 2024, cost and a lack of access to government-held data were the most commonly cited challenges to improving inclusion.
You can view the previous year’s report on GOV.UK:
- Inclusion monitoring report findings 2024 (published November 2024)