Research and analysis

Digital exclusion and assisted digital research

To understand digital access, use and skills among the UK population.


Digital Exclusion and Assisted Digital Research

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


The purpose of this research is to help government departments better understand digital access, use and skills among the UK population, micro-businesses and those who are self-employed.

The outcomes of the research will help government departments refine and implement their digital service strategies in an era where increasing numbers of government services are being made available online.

In the UK, 15% of the population are ‘digitally excluded’ and 37% are classed as ‘assisted digital’.

HMRC is developing strategies so that customers who can’t transact online will not be left behind.

Published 7 September 2015