Research and analysis

Digital Accessibility Testing 2014 to 2015

Research of disabled users to ensure that HMRC’s digital services met WCAG 2 AA accessibility standards.

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Detail

This research was carried out to test how well HMRC’s online services worked with different assisted technologies (such as screen readers, magnification and voice activation) and whether the way information was presented and experienced affected comprehension for disabled users. Issues and feedback was provided to HMRC for all services tested, and amendments were made to rectify the issues. This ensured that all customers accessing our digital services, through assistive technology or not, would receive the same exceptional customer experience.