Independent report

DfT: Independent Complaints Assessor report for 2017 to 2018

Report covering complaints referred for Independent Complaints Assessor review between 1 April 2017 and 31 March 2018.

From:
Department for Transport
Published
5 August 2019

Documents

DfT: Independent Complaints Assessor report for 2017 to 2018

PDF, 1.78 MB, 86 pages

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Details

This report covers complaints referred for Independent Complaints Assessor (ICA) review between 1 April 2017 and 31 March 2018 inclusive and completed before 1 September 2018.

The ICA independently reviews complaints about services delivered by executive agencies of the Department for Transport.

The Department for Transport executive agencies are:

  • Driver and Vehicle Standards Agency
  • Driver and Vehicle Licensing Agency
  • Vehicle Certification Agency
  • Highways England
  • Maritime and Coastguard Agency
Published 5 August 2019

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