Independent report

DfT: Independent Complaints Assessor report for 2016 to 2017

Report covering complaints referred for Independent Complaints Assessor review between 1 April 2015 and 31 March 2016.

Documents

DfT: Independent Complaints Assessor report for 2016 to 2017

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Details

This report covers complaints referred for Independent Complaints Assessor (ICA) review between 1 April 2016 and 31 March 2017 inclusive and completed before 1 September 2017.

The ICA independently reviews complaints about services delivered by executive agencies of the Department for Transport.

The Department for Transport executive agencies are:

  • Driver and Vehicle Standards Agency
  • Driver and Vehicle Licensing Agency
  • Vehicle Certification Agency
  • Highways England
  • Maritime and Coastguard Agency
Published 9 November 2017