Independent report

DfT: Independent Complaints Assessor report for 2015 to 2016

Report covering complaints referred for Independent Complaints Assessor review between 1 April 2015 and 31 March 2016.

From:
Department for Transport
Published
1 December 2016

Documents

DfT: Independent Complaints Assessor report for 2015 to 2016

PDF, 4.05 MB, 69 pages

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Details

This report covers complaints referred for Independent Complaints Assessor (ICA) review between 1 April 2015 and 31 March 2016 inclusive and completed before 1 September 2016.

The ICA independently reviews complaints about services delivered by executive agencies of the Department for Transport.

The Department for Transport executive agencies are:

  • Driver and Vehicle Standards Agency
  • Driver and Vehicle Licensing Agency
  • Vehicle Certification Agency
  • Highways England
  • Maritime and Coastguard Agency
Published 1 December 2016

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