Independent report

DfT: Independent Complaints Assessor report for 2015 to 2016

Report covering complaints referred for Independent Complaints Assessor review between 1 April 2015 and 31 March 2016.

Documents

DfT: Independent Complaints Assessor report for 2015 to 2016

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webmasterdft@dft.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This report covers complaints referred for Independent Complaints Assessor (ICA) review between 1 April 2015 and 31 March 2016 inclusive and completed before 1 September 2016.

The ICA independently reviews complaints about services delivered by executive agencies of the Department for Transport.

The Department for Transport executive agencies are:

  • Driver and Vehicle Standards Agency
  • Driver and Vehicle Licensing Agency
  • Vehicle Certification Agency
  • Highways England
  • Maritime and Coastguard Agency
Published 1 December 2016