Corporate report

DfT: Independent Complaints Assessor report for 2013 to 2014

This publication was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Report covering complaints referred for Independent Complaints Assessor review between 1 April 2013 and 31 March 2014.

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This report covers complaints referred for Independent Complaints Assessor (ICA) review between 1 April 2013 and 31 March 2014 inclusive and completed before 1 September 2014.

The ICA independently reviews complaints about services delivered by executive agencies of the Department for Transport.

The Department for Transport executive agencies are:

  • Driving Standards Agency
  • Driver and Vehicle Licensing Agency
  • Highways Agency
  • Maritime and Coastguard Agency
  • Vehicle Certification Agency
  • Vehicle and Operator Services Agency
  • London and Continental Railways Ltd