DfT: Independent Complaints Assessor report for 2013 to 2014
Report covering complaints referred for Independent Complaints Assessor review between 1 April 2013 and 31 March 2014.
PDF, 750KB, 42 pages
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This report covers complaints referred for Independent Complaints Assessor (ICA) review between 1 April 2013 and 31 March 2014 inclusive and completed before 1 September 2014.
The ICA independently reviews complaints about services delivered by executive agencies of the Department for Transport.
The Department for Transport executive agencies are:
- Driving Standards Agency
- Driver and Vehicle Licensing Agency
- Highways Agency
- Maritime and Coastguard Agency
- Vehicle Certification Agency
- Vehicle and Operator Services Agency
- London and Continental Railways Ltd