Independent report

DfT: Independent Complaints Assessor report for 2013 to 2014

Report covering complaints referred for Independent Complaints Assessor review between 1 April 2013 and 31 March 2014.

Documents

DfT: Independent Complaints Assessor report for 2013 to 2014

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Details

This report covers complaints referred for Independent Complaints Assessor (ICA) review between 1 April 2013 and 31 March 2014 inclusive and completed before 1 September 2014.

The ICA independently reviews complaints about services delivered by executive agencies of the Department for Transport.

The Department for Transport executive agencies are:

  • Driving Standards Agency
  • Driver and Vehicle Licensing Agency
  • Highways Agency
  • Maritime and Coastguard Agency
  • Vehicle Certification Agency
  • Vehicle and Operator Services Agency
  • London and Continental Railways Ltd
Published 25 September 2014